Leave your confidentiality provision properly written! The confidentiality provision should apply to both parties and consider the right of one party to induce the other party to keep sensitive information relating to business or business secrecy confidential. On the other hand, the confidentiality of software and documentation is better taken into account in the provisions relating to usage restrictions. In a basic software licensing agreement, the vendor`s support of the software probably consists of a telephone support provided by the vendor`s helpdesk during normal opening hours and new versions of the software that provide minor improvements or bug fixes. Support is usually provided free of charge during the software warranty period. At the end of this period, the creditor charges the customer a support obligation, and the price is usually a percentage of the creditor`s current software license fee. For each level of assistance beyond a routine assistance service or troubleshooting obligation provided after the software guarantee expires, a separate support agreement should be established, defining the provider`s support obligations, support costs, performance standards (including response times) for support and penalties if these standards are not met. It is important to ensure that the software support agreement complies with the licensing agreement. The licensee is not liable for a infringement application based on (a) the use of a replaced or modified version of the software if a violation had been avoided using an updated or unchanged version of the software that the licensee made available to the licensee; or (b) the combination, operation or use of the software with software, hardware or other material not provided by the licensee. c) uncovered training.
Your purchase and our training offer are subject to our training conditions, which constitute a separate agreement. The DMCA specifically provides for reverse software engineering for interoperability purposes, so there has been some controversy over whether contractual software licensing clauses restrict this situation.